complaint

[NAME]

[TITLE]

[ADDRESS]

Dear Mr Man,   

On July 8, 2002 we purchased the ABC 500 phone system, model number 4358 for our office.  Unfortunately, the system has repeatedly disconnected callers during transfers to specific offices.  Our receptionist has used the ABC system at her previous job; in fact, it was she who suggested your company to us.  Due to her extensive experience with your system, we feel it is unlikely the disconnections are occurring due to human error. 

Our service contract states we are entitled to free service calls for the first three months after installation of the ABC  phone system, but we have been unable to reach anyone in order to schedule a service call.   

Because of the difficulties with both the phones and the support services, we have decided to purchase a different phone system.  Our service contract states that should we decide to terminate usage of the ABC 500 within the first two weeks of service, we are entitled to a full refund.  We are therefore attaching a copy of our invoice so we may receive our full refund of $2,500.  Please contact us concerning the removal of the system.

Regards,

[Signature]

[NAME]

[TITLE]