complaint

 

[DATE] 

[NAME]

[TITLE]

[ADDRESS]

Dear Mr Man,   

We are very concerned about the quality of the plumbing fixtures and the condition of the drain lines at our ABC offices. On two previous occasions, our offices have been flooded because of leaks. On March 9, a third leak occurred that caused considerable damage to our printing operations. The total repair and replacement costs amounted to $3,459.

We have attached all the invoices for your reimbursement. Please let us know immediately if you prefer we follow some other procedure for handling the damage claims. 

Additionally, as a matter of precaution against a recurrence and possible injury to our employees, we ask you do the following: replace the old drain lines above our printing operations and recheck the newer lines in other locations. 

Would you please notify us immediately when the work is complete and let us know of other precautions that you plan to take? 

Sincerely,

[Signature]

[NAME]

[TITLE]