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Date [Addressee] [Address] Dear
Sherman, Now
and then the mail includes a letter that brings special warmth to the
day. It is especially nice when someone is helpful in a situation such
as you described in your letter, and I am very glad that Peter and Mary
from our company were so accommodating. As you point out, the interest
shown and service provided make real friends for us at Telget and are
the kinds of actions that make us particularly proud of our employees. I
am pleased to forward your letter to our field office; the manager there
will provide an opportunity to recognize Peter and Mary for their
outstanding representation. No doubt they will appreciate, as well as be
encouraged by, the time and trouble you took in writing your kind
remarks. In addition, I have asked that a subscription to our in-house
magazine be forwarded to you for your future needs. Thank
you for taking the time to write. We sincerely appreciate your
thoughtfulness and your business. Sincerely,
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