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Date [Addressee] [Address] Dear
Sherman, It
was truly a delight to receive your letter praising Barbara Parr’s
helpfulness in explaining our ordering options menu. Barbara has only
been with the company a short while, and we are glad to know she is
already making such a good impression on the customers who call in need
of assistance. As you wrote in your letter, her willingness to help is
what makes customers return to the same company time and again. Barbara’s
four-week review has been scheduled for tomorrow, and I can think of no
better way to open this meeting with Barbara, her supervisor, and me to
present them both with copies of your letter. I
appreciate the time you have taken to let us know of Barbara’s
exemplary performance. Yours
Truly,
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